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A real pleasure to deal with from start to end. I've now used them for four airport transfers, had three different drivers – and each one has been an exceptionally good experience. I have made bookings by email and phone, and always received a prompt response and an emailed booking confirmation. Their drivers have always been on-time, sending a text message to confirm arrival. The drivers are also extremely friendly and courteous, take it nice and easy on the road, and drive safely and non-aggressively at all times (something which cannot be said of ANY other service I've tried in the area - and I'm a bit picky about arriving at my destination alive!). I also love that I can make payment online after the journey has been completed. I'm really glad to have found Dependable Limo!
I cannot say enough about the service my family and I had. I would highly recommend Dependable Limo to all on the Northshore. The drivers are extremely friendly and courteous. Glen was my driver on the way home from Logan and he was superb! My flight was delayed over 2 hours and he called me to tell me not to worry, he would keep an eye on my flight and be there waiting for us when we landed. We finally arrived just after 11pm and Glen was there waiting for us just as promised.I will definitely be using Dependable Limo in the future.
Lots of hic-ups in getting my cousin here from Texas. Flight finally arrive at 1:00am. Your driver was awesome . Called her let her know exactly where he would be and just made a rough travel day end on a positive note. Thank you so much. Will definitely recommend and use your services again. From my first contact with Vincent who was so wonderful to the driver, could not ask for better service .
I have used Dependable for years for both personal and business travel. They are reliable, efficient and excellent communicators. All the drivers have been friendly and polite. I recommend them to all my North Shore family and friends that are looking for this type of service.
I have used Dependable Limo on several occasions . There drivers are courteous & always on time. Highly Recommended.
We have used Dependable Limo regularly for the past year. Usually for airport runs but also for my elderly parents. They have always been early and usually calling my mobile as I'm walking off the plane to inform me of their location. I'm a fan and you will be too!
Customer service is an A+, being a business owner who travels a lot, it is always appreciated when booking a limo service is seamless and the staff is friendly and efficient.
Worked for them as a driver over 15 years ago. No surprise they are still in business because they are family owned and operated by some of the greatest people in the world!!!
What time do I need to be picked up?
For domestic flights we typically recommend a pick-up time of 2 hours before the departure. For international flights we recommend a pick-up time of 2.5 hours before the departure. If the ride is during rush hour we typically move up the pick-up time by 30 minutes. In the end, it is completely up to you! We will allow as much time as you need.
How far in advance do I need to book?
It is best to make reservations by the day before your ride. We can typically accommodate rides booked on shorter notice, but if you book at least a day in advance we can guarantee we are available!
Do we tip the driver?
Yes, tip is not included in the cost of the ride. Tips can be paid in cash directly to your driver or added to your bill.
What are my payment options?
We have a few different methods of payment. Our options are:
- Pay the driver with cash or check
- Receive a bill at the end of the month (Massachusetts Addresses Only)
- Pay with credit card